Helpful Tips & Guides
Troubleshoot Common Error Messages
Last Updated: October 23, 20251. “Alignment error” / “No alignment. Scan again, closer to previous scans. How to Fix: Move the camera closer – Place...
Which iPad to Choose ?
Last Updated: October 23, 2025Matterport recommends using iPads with robust performance capabilities for optimal scanning experiences. According to their guidelines, devices are categorized based...
How to Scan Floors in adidas Store? (General)
Last Updated: October 28, 2025This guide applies only to adidas stores with more than one floor. Some locations—like multi-level adidas stores with staircases—require careful...
How To Mark Mirrors in adidas Store?
Last Updated: October 29, 2025https://youtu.be/Ac20UwvtyDY Mark Mirrors: When you see a mirror in the space , use the app’s tools to mark mirrors. Support...
How to Capture a 360° Exterior Photo of an adidas Store ?
Last Updated: October 25, 2025https://www.youtube.com/watch?v=Onq4kLKi71w This guide explains how to capture a 360° photo of the exterior of an adidas store, which can then...
How to Create a New Job and Name It
Last Updated: October 29, 2025Create New Capture Job Tap the “+” icon to start a new project. Enter the store details as the format...